Website Conversion Rates
Having an ecommerce website can be challenging. There is inventory to monitor, customers to keep happy, advertising to do, and of course security to maintain in order to protect the integrity of the site and your customers. With all of the important steps involved to make sure your business website is a success, conversion rates should be taken into account.
So what is a conversion rate? Essentially, a conversion rate is the number of visits or “hits” you receive on your website that change over, or convert to, a sale. For example, if your site were to get 100 visits in one week and one person made a sale, you’d have a 1% conversion rate.
Effective advertising is important in ensuring a higher conversion rate. Making sure your website is noticed and that the product you’re selling is very clear is essential to success. Getting the hits is important, but finalizing that sale is even more important. A good website that does a lot of business is much more involved than many people might think.
A lot of factors are involved with ensuring that visitors click on and then actually buy items they see. There are many things you can do to get the most conversion rates possible which means those website views and random clicks actually turn into cold, hard cash (otherwise known as sales).
Here are the first of many "SIMPLE" helpful tips to ensure that your website’s hits and simple clicks and visits turn into actual sales.
1. Color is important. Be sure you choose an appealing color theme for your website. This should be universal throughout the site, and look appealing to the eye. Psychologically speaking, colors really do influence how people perceive things. Do a little bit of research and look for colors that will go with your overall business type and the attitude you’re trying to project. This is not limited to just the font and background colors. It also applies to graphics and wallpaper that you might use on the website. In some cases, white is better so decide which pages need extra background colour and which ones do not.
2. Logos say it all. When you create your website, think about a company logo first and foremost. This logo will be an absolutely invaluable part of your conversion rates. Good company and website logos enhance the feel of your site, and create brand recognition. When people recognize the brand or product because of your logo, the odds are they will have better faith in your goods and services, which results in a sale.
3. Make the website easy to use. Be sure your website is easy to navigate, and products are clearly described and thoroughly explained. Divide the site into sections based on item type, and make each page look professional. People will want to buy your products only if they get a complete description of them. Otherwise, they may shy away and turn to another site.
4. Shopping carts should be easy to use. Choose your shopping cart software carefully. Include an area for promotional codes, sales tax, and make choosing shipping options easy. This really helps so that customers can see the total amount of their order before they check out, and can easily add or delete items from their cart as they shop around.
5. Security is number one. Ensure that your website’s SSL Certificate is up to date. The small lock at the bottom of the website ensures people that you are secure and that their information is completely safe. This will not only instill confidence in the visitors, but will protect you from liability in any potential cases of fraudulent activity.
6. Headlines, headlines, headlines. The headline of your site is usually the first thing people see when they click on the home page. You want the headline to be catchy and something they will easily pass on to other people. Make sure the headline is snappy, intelligent, and unique to your site.
7. Incentives help increase conversions. Tantalize people with free gifts, or free months’ supplies of your products can help convert that hit over to a sale. Free shipping, or a coupon code that allows for a certain percentage off of their total purchase are also both good incentives to offer. These encourage people to buy something since they get a freebie or a discount so they can save money. In today’s economy, free shipping is a huge bonus and will almost always encourage sales.
8. Affiliate programs work. Come up with a good affiliate program. Affiliate programs offer people incentives for directing visitors to your site in order to get sales. The affiliate can get revenue from the sale, free products, or other things that will get them to promote the website. A good affiliate program can help your conversion rate increase quite significantly. Remember to keep in touch with your affiliates on a regular basis and encourage them to get those sales! Affiliates can do wonders for your business, and hit the ground working for you. Come up with a good template that affiliates can use to publish on their own websites and include in their own emails.
9. Customer service can keep them coming back for more. Be sure you offer thorough and efficient customer service. People will not return and will tell others about the website if they are not receiving top notch customer service. This includes technical support as well. Make sure you are able to answer all customer questions and help people in a timely manner so they will want to buy from your website. People who get less than stellar service often never return.
10. Make your return policy clear. Customers want to know they have 100% satisfaction guaranteed, and that they can return items they are not happy with. Be sure your return policy is very clear and shown somewhere where people can easily find it. Some customers will not make an online purchase if they are not assured that it can be returned. Let people know in advance if your company will pay for the return shipping, or if they are responsible for paying to get it back to you themselves.